Partially — Gorgias is reporting degraded service.

Where does Uptimus get the official Gorgias status?

Uptimus reads the official Gorgias status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Gorgias Status Page: https://status.gorgias.com Gorgias Home Page: https://www.gorgias.com

Gorgias says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Gorgias support if the problem continues.

How can I check whether Gorgias is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Gorgias outages?

Add Gorgias to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Gorgias exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Oct 26, 10:17 PM UTC

Gorgias status

AI-powered customer support platform for ecommerce stores.

Experiencing an issue?

Is Gorgias down?

Degraded performance

Having issues with Gorgias?

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Latest activity

Last 24 hours

Official status checked
Gorgias is experiencing issues
Official provider status
Oct 26, 10:17 PM UTC
Official incident resolved
Ticket assignment notification delivered with delay — This incident has been resolved.
Official provider status
Oct 26, 6:55 PM UTC
Official incident active
Shopify checkout hijack campaign notice — Our engineering team continues to investigate the Shopify third-party app security campaign. At this point, we have no evidence that Gorgias has been affected. We are continuing to verify the integrity of our storefront scripts and monitor incoming customer reports. We will continue providing updates as our investigation progresses. If you notice any suspicious behavior related to Gorgias, please contact [email protected]
Official provider status
Oct 22, 8:58 PM UTC

Gorgias outage reports

0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Gorgias outage map

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Gorgias outage map

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Gorgias status history

Official status observations, not measured service uptime.

Gorgias components

Component name	Status
Gorgias Automate — AI Agent status	Up
Gorgias Convert — Campaigns status	Up
Gorgias Helpdesk Integrations — Email status	Up
Gorgias Infrastructure & Cloud — Google Cloud Platform Google Container Engine status	Up
Gorgias Help Center — REST API status	Up
Gorgias Helpdesk — REST API status	Up
Gorgias Helpdesk Clusters — us-east1-635c status	Up
Gorgias Help Center — Customer Help Center website status	Up
Gorgias Automate — Flows status	Up
Gorgias Infrastructure & Cloud — Google Cloud Platform Google Cloud Storage status	Up

Gorgias incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	1h 8m	Oct 26, 20265:47 PM UTC	Yes	Major
Official statusMonitoring	106h 1mOngoing	Oct 22, 202612:19 PM UTC	Yes	Unknown
Official statusResolved	46m	Oct 19, 20268:48 PM UTC	Yes	Minor
Official statusResolved	27h 30m	Oct 7, 20268:57 AM UTC	Yes	Major
Official statusResolved	1h 54m	Oct 5, 20262:45 PM UTC	Yes	Minor
Official statusResolved	3h 38m	Sep 30, 20265:21 PM UTC	Yes	Major
Official statusResolved	0m	Sep 25, 202610:51 PM UTC	Yes	Major
Official statusResolved	1h 14m	Sep 16, 202612:51 PM UTC	Yes	Major

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About Gorgias monitoring on Uptimus

Uptimus monitors Gorgias through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 79 monitored components, 82 indexed incidents, 50 maintenance windows and 25 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Gorgias. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Gorgias

Get notified when Gorgias or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 82 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Ticket assignment notification delivered with delay”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 79 Gorgias components: AI Agent, Campaigns, Email, Google Cloud Platform Google Container Engine. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Maintenance notifications

Scheduled maintenance

Planned work published by the official provider.

Scheduled Infrastructure Maintenance - Europe
Resolved
The scheduled maintenance has been completed.
Started May 19, 2026, 11:00 PM UTC · Resolved May 20, 2026, 12:00 AM UTC
Scheduled Database Maintenance - North America
Resolved
The scheduled maintenance has been completed.
Started May 6, 2026, 07:00 AM UTC · Resolved May 6, 2026, 07:53 AM UTC
Scheduled Database Maintenance - North America
Resolved
The scheduled maintenance has been completed.
Started May 4, 2026, 07:00 AM UTC · Resolved May 4, 2026, 07:56 AM UTC
Scheduled Database Maintenance - North America
Resolved
The scheduled maintenance has been completed.
Started Apr 29, 2026, 07:00 AM UTC · Resolved Apr 29, 2026, 07:50 AM UTC
Scheduled Infrastructure Maintenance - North America
Resolved
The scheduled maintenance has been completed.
Started Apr 27, 2026, 07:00 AM UTC · Resolved Apr 27, 2026, 07:58 AM UTC
Scheduled Database Maintenance - North America
Resolved
The scheduled maintenance has been completed.
Started Apr 22, 2026, 07:00 AM UTC · Resolved Apr 22, 2026, 07:43 AM UTC
Scheduled Infrastructure Maintenance - North America
Resolved
The scheduled maintenance has been completed.
Started Apr 15, 2026, 07:00 AM UTC · Resolved Apr 15, 2026, 08:00 AM UTC
Scheduled Infrastructure Maintenance - Europe
Resolved
The scheduled maintenance has been completed.
Started Apr 13, 2026, 11:00 PM UTC · Resolved Apr 14, 2026, 12:00 AM UTC

Receive alerts when Gorgias publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 50 maintenance windows from the available Gorgias history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Gorgias or an affected component returns to healthy operation after an issue or outage. The current page contains 25 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Gorgias and presents it with the normalized service status. The available history contains 82 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Ticket assignment notification delivered with delay”.

Status details

Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “This incident has been resolved.”.

Component status filtering

Choose all components or only the Gorgias products you use. Official alerts then respect that component selection. Uptimus currently tracks 79 Gorgias components: AI Agent, Campaigns, Email, Google Cloud Platform Google Container Engine. Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

Fair questions, straight answers.

Comparison

Uptimus vs Downdetector for Gorgias

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Gorgias
Comparison criteria	Uptimus	Downdetector
Community outage reports for Gorgias	Included	Included
Adaptive baseline that separates isolated reports from wider disruption	Included	Included
24-hour report activity and regional outage view	Included	Included
One workspace for websites, provider status pages, Steam games and Android apps and games	Included	Separate product
Email, push and webhook alerts from the same workspace	Included	Separate product
Official incident updates and status timeline for Gorgias	Included	User-report led
Component health and maintenance windows kept separate	Included	Limited on public pages

IncludedUser-report led · Limited on public pagesSeparate product

The official status page for Gorgias reports normal operation. An unresolved official incident is listed: “Shopify checkout hijack campaign notice”. 0 reports were recorded for Gorgias in the last 24 hours. Last official check: Oct 26, 10:17 PM UTC.

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