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Communication APIs for email, calendar, and contacts.
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Official status checked
Nylas is experiencing issues
Official provider statusOfficial incident active
[US/EU] Sandbox Apps - Microsoft 365 - Authentication Failures Using Nylas Shared Credentials — Mitigated - The fix for Microsoft / Office 365 authentication failures affecting Sandbox applications using Nylas-provided shared credentials remains available. Affected customers can restore authentication by following the instructions in our previous update. Step 1 (Update your Sandbox credentials) should be completed regardless of the additional automated remediation described below. Any Microsoft grants that became invalid will still require reauthentication. We have successfully completed testing of an additional automated credential update, which is planned for Monday, October 26, to further address affected existing Sandbox applications. If you are still experiencing authentication issues, please follow the instructions in our previous update or contact [email protected] for assistance. Production applications and applications using their own Microsoft Azure credentials remain unaffected. We will provide a final update once the remaining remediation work is complete.
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 108h 54mOngoing | Yes | Unknown | ||
| 2h 27m | Yes | Minor | ||
| 6h 9m | Yes | Minor | ||
| 3h 12m | Yes | Minor | ||
| 15h 50m | Yes | Minor | ||
| 5h 24m | Yes | Major | ||
| 3h 5m | Yes | Minor | ||
| 2h 23m | Yes | Minor |
Uptimus monitors Nylas through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 70 monitored components, 62 indexed incidents, 33 maintenance windows and 11 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Nylas. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Nylas or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 62 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “[US/EU] Sandbox Apps - Microsoft 365 - Authentication Failures Using Nylas Shared Credentials”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 70 Nylas components: * Subprocessor Change Notification, API v3, Microsoft 365, AWS. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Planned work published by the official provider.
This message serves as notification that updates have been made to the Nylas Subprocessors page today. You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/ If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at [email protected].
Started Aug 28, 2026, 04:26 PM UTC · Resolved Aug 28, 2026, 04:26 PM UTC
This message serves as notification that the following updates have been made to the Nylas Subprocessors page. The following subprocessor is being added: PostHog You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/ If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at [email protected].
Started Aug 5, 2026, 08:25 PM UTC · Resolved Aug 5, 2026, 08:25 PM UTC
This message serves as notification that the following updates have been made to the Nylas Subprocessors page. The following subprocessor is being added: Kickbox The following subprocessor is being removed: Strac You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/ If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at [email protected].
Started May 20, 2026, 03:02 PM UTC · Resolved May 20, 2026, 03:02 PM UTC
This message serves as notification that the following updates have been made to the Nylas Subprocessors page. The following subprocessor is being added: Ordway You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/ If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at [email protected].
Started Apr 14, 2026, 05:17 PM UTC · Resolved Apr 14, 2026, 05:17 PM UTC
The scheduled maintenance has been completed.
Started Mar 28, 2026, 08:00 AM UTC · Resolved Mar 28, 2026, 10:00 AM UTC
The scheduled maintenance has been completed.
Started Mar 6, 2026, 02:00 AM UTC · Resolved Mar 6, 2026, 03:00 AM UTC
This message serves as notification that the following updates have been made to the Nylas Subprocessors page. The following subprocessors are being added: - Anthropic - Cyberhaven - Google Gemini - OpenAI You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/ If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at [email protected].
Started Mar 4, 2026, 09:52 PM UTC · Resolved Mar 4, 2026, 09:52 PM UTC
This message serves as notification that the following updates have been made to the Nylas Subprocessors page. The following subprocessors are being added: Orca Security The following subprocessors are being removed: DataGroomr, Inflection.io, Instrumental Group You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/ If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at [email protected].
Started Jan 22, 2026, 04:52 PM UTC · Resolved Jan 22, 2026, 04:53 PM UTC
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Nylas | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Nylas | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
The official status page for Nylas reports normal operation. An unresolved official incident is listed: “[US/EU] Sandbox Apps - Microsoft 365 - Authentication Failures Using Nylas Shared Credentials”. 0 reports were recorded for Nylas in the last 24 hours. Last official check: .
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