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Cloud software platform for broadband service providers.
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Maintenance
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Official status checked
Calix has active maintenance
Official provider status0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.
Official status observations, not measured service uptime.
Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.
| Incident name | Duration | StartedUTC | Acknowledged | Severity |
|---|---|---|---|---|
| 26h 16m | Yes | Major |
Uptimus monitors Calix through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.
This page currently includes 20 monitored components, 1 indexed incidents, 13 maintenance windows and 5 days of known history.
Uptimus is an independent monitoring service and is not affiliated with Calix. A healthy status does not guarantee that every user, device or region is unaffected.
Get notified when Calix or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 1 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “CLOUD INCIDENT | CI-26-39 | MULTI-CUSTOMER IMPACT”.
Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 20 Calix components: Calix Service Cloud, Calix Service Cloud, Calix Operations Cloud, Calix Operations Cloud. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.
Planned work published by the official provider.
Date: Tues, Nov 10, 2026 Time: 6:30 PM PT Nov 10 to 2:30 AM PT Nov 11 Duration: 8 hours Purpose: Routine Software Upgrade System Affected: Calix Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ, US and Canada The Calix Cloud Operations team will be performing the 26.4 regular cadence upgrade for Service Cloud, Engagement Cloud, Operations Cloud, Deployment Cloud and Command IQ on CalixCloud.calix.com and CalixCloud-ca.calix.com. During this time all the applications and components being upgraded will be unavailable. We value your business and are available to help. We understand there is no ideal time to perform routine maintenance and thank you for your understanding and support. If you have any issues or questions concerning this notice, please create a technical support case online from Calix My Checkpoint. To access Calix My Checkpoint, log in to My Checkpoint. From here, you can submit a new technical support case or check/update the status of existing cases. Please note, US Engagement Cloud Lenses for the prior-month & prior-2-months may not be available until 3:30am PST. Thank you, Cloud Operations Calix Inc.
Started Nov 11, 2026, 02:30 AM UTC · Ongoing
The scheduled maintenance has been completed.
Started Sep 20, 2026, 03:00 AM UTC · Resolved Sep 20, 2026, 05:00 AM UTC
The scheduled maintenance has been completed.
Started Aug 12, 2026, 01:30 AM UTC · Resolved Aug 12, 2026, 09:30 AM UTC
The Calix Cloud team would like to inform you that the previously scheduled infrastructure maintenance for Operations Cloud in the United States has been postponed and will not be performed during the planned maintenance window. Due to unforeseen circumstances, this maintenance activity has been deferred and will be rescheduled for a future date. As a result, no service impact is expected during the originally announced maintenance window, and all Calix Cloud services are expected to remain fully operational. We sincerely apologize for any inconvenience or disruption this change may cause. We understand that maintenance notifications are important for your planning and operations, and we regret any confusion resulting from this postponement. Our team is actively working to establish a new maintenance window and will provide advance notice once the updated schedule has been confirmed. We value your business and are available to help. We appreciate your patience, understanding, and continued support. If you have any issues or questions concerning this notice, please create a technical support case online in the My Checkpoint portal. Thank you, Cloud Operations Calix Inc.
Started Aug 9, 2026, 06:30 AM UTC · Resolved Aug 9, 2026, 07:15 AM UTC
The scheduled maintenance has been completed.
Started Aug 8, 2026, 06:30 AM UTC · Resolved Aug 8, 2026, 10:30 AM UTC
The scheduled maintenance has been completed.
Started Jul 29, 2026, 07:00 AM UTC · Resolved Jul 29, 2026, 11:00 AM UTC
The scheduled maintenance has been completed.
Started Jul 27, 2026, 07:00 AM UTC · Resolved Jul 27, 2026, 11:00 AM UTC
The scheduled maintenance has been completed.
Started Jul 22, 2026, 03:30 AM UTC · Resolved Jul 22, 2026, 07:30 AM UTC
Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.
| Comparison criteria | Uptimus | Downdetector |
|---|---|---|
| Community outage reports for Calix | Included | Included |
| Adaptive baseline that separates isolated reports from wider disruption | Included | Included |
| 24-hour report activity and regional outage view | Included | Included |
| One workspace for websites, provider status pages, Steam games and Android apps and games | Included | Separate product |
| Email, push and webhook alerts from the same workspace | Included | Separate product |
| Official incident updates and status timeline for Calix | Included | User-report led |
| Component health and maintenance windows kept separate | Included | Limited on public pages |
The official status page for Calix reports normal operation. 0 reports were recorded for Calix in the last 24 hours. Last official check: .
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