Where does Uptimus get the official Viedoc status?

Uptimus reads the official Viedoc status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Viedoc Status Page: https://status.viedoc.com Viedoc Home Page: https://www.viedoc.com

Viedoc says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Viedoc support if the problem continues.

How can I check whether Viedoc is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Viedoc outages?

Add Viedoc to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Viedoc exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Sep 8, 2:13 AM UTC

Viedoc status

eClinical data management for clinical research and necessary treatments.

Experiencing an issue?

Is Viedoc down?

Maintenance

Source: official status page

Having issues with Viedoc?

Share your experience to help others stay informed.

Viedoc service health graph

Service status and report activity over the last 24 hours, in 15-minute intervals. Early warnings and official incidents are shown separately.

No problems detected
Possible problems
Problems detected
Early warning
Official incident

Tap a bar to keep its details open. With the chart focused, use Left and Right to move between intervals, Home or End to jump, and Escape to close. Full data is available in the table below.

View chart data

15-minute report intervals · UTC
Start	End	Reports	Status

Latest activity

Last 24 hours

Official status checked
Viedoc has active maintenance
Official provider status
Sep 8, 2:13 AM UTC

Viedoc outage reports

0 outage reports in the last 24 hours.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Viedoc outage map

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Viedoc status history

Official status observations, not measured service uptime.

Last 60 daysDaily history

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Operational
Issues
Outage
Maintenance
No data

Component name	Status
Viedoc 4 - China — Main portal (clinic/admin/designer) status	Up
Viedoc 4 - Europe — Main portal (clinic/admin/designer) status	Up
Viedoc 4 - Japan — Main portal (clinic/admin/designer) status	Up
Viedoc 4 - US — Main portal (clinic/admin/designer) status	Up
Viedoc 4 - Europe — Subject portal (ViedocMe) status	Up
Viedoc 4 - US — Subject portal (ViedocMe) status	Up
Viedoc 4 - China — Subject portal (ViedocMe) status	Up
Viedoc 4 - Japan — Subject portal (ViedocMe) status	Up
Viedoc 4 - Japan — Application programming interface (API) status	Up
Viedoc 4 - China — Application programming interface (API) status	Up

Viedoc incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusResolved	0m	Sep 4, 20263:00 PM UTC	Yes	Minor
Official statusResolved	1h 27m	Aug 17, 20269:54 AM UTC	Yes	Major
Official statusResolved	4h 59m	Jul 29, 202612:07 PM UTC	Yes	Major
Official statusResolved	156h 2m	Jul 9, 20269:40 PM UTC	Yes	Unknown
Official statusResolved	160h 8m	Jun 10, 20266:32 PM UTC	Yes	Unknown
Official statusResolved	1h 11m	Jun 3, 202612:12 PM UTC	Yes	Minor
Official statusResolved	1h 10m	May 28, 20265:30 AM UTC	Yes	Major
Official statusResolved	37m	May 18, 20269:55 AM UTC	Yes	Unknown

Scheduled maintenance

Planned work published by the official provider.

Planned downtime on CN instance in an upcoming maintenance window
Resolved
The scheduled maintenance has been completed.
Started Jun 6, 2026, 09:00 AM UTC · Resolved Jun 6, 2026, 10:00 AM UTC
Planned downtime on CN instance in an upcoming maintenance window
Resolved
The scheduled maintenance has been completed.
Started Aug 30, 2025, 09:00 AM UTC · Resolved Aug 30, 2025, 10:00 AM UTC
Unplanned downtime on EU eTMF instance to address performance issues
Resolved
The scheduled maintenance has been completed.
Started Jul 24, 2025, 12:30 PM UTC · Resolved Jul 24, 2025, 01:00 PM UTC
Planned downtime on EU instance in an upcoming maintenance window
Resolved
The scheduled maintenance has been completed.
Started May 31, 2025, 06:00 AM UTC · Resolved May 31, 2025, 06:47 AM UTC
Planned downtime on JP instance in the upcoming maintenance window
Resolved
The scheduled maintenance has been completed.
Started May 17, 2025, 07:00 AM UTC · Resolved May 17, 2025, 08:00 AM UTC
Planned downtime on US instance in the upcoming maintenance window
Resolved
The scheduled maintenance has been completed.
Started May 17, 2025, 06:00 AM UTC · Resolved May 17, 2025, 07:00 AM UTC
Planned downtime on EU instance in upcoming maintenance window
Resolved
The technical upgrades are now completed on the EU instance and the system is now operating as expected again. Total downtime lasted between 07:45 - 08:22 CEST.
Started Sep 28, 2024, 05:45 AM UTC · Resolved Sep 28, 2024, 06:29 AM UTC
Planned downtime on CN instance in the upcoming maintenance window
Resolved
The scheduled maintenance has been completed.
Started Sep 14, 2024, 08:00 AM UTC · Resolved Sep 14, 2024, 10:00 AM UTC

About Viedoc monitoring on Uptimus

Uptimus monitors Viedoc through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 29 monitored components, 48 indexed incidents, 55 maintenance windows and 5 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Viedoc. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Viedoc

Get notified when Viedoc or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 48 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Temporary disturbance in China”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 29 Viedoc components: Main portal (clinic/admin/designer), Main portal (clinic/admin/designer), Main portal (clinic/admin/designer), Main portal (clinic/admin/designer). Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Maintenance notifications

Receive alerts when Viedoc publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 55 maintenance windows from the available Viedoc history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Viedoc or an affected component returns to healthy operation after an issue or outage. The current page contains 5 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Viedoc and presents it with the normalized service status. The available history contains 48 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Temporary disturbance in China”.

Fair questions, straight answers.

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Community outage reports for Viedoc

Viedoc status

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Viedoc service health graph

Viedoc activity

Latest activity

Viedoc outage reports

Viedoc outage map

Viedoc outage map

Viedoc status history

Viedoc components

Viedoc incident history

Scheduled maintenance

Planned downtime on CN instance in an upcoming maintenance window

Planned downtime on CN instance in an upcoming maintenance window

Unplanned downtime on EU eTMF instance to address performance issues

Planned downtime on EU instance in an upcoming maintenance window

Planned downtime on JP instance in the upcoming maintenance window

Planned downtime on US instance in the upcoming maintenance window

Planned downtime on EU instance in upcoming maintenance window

Planned downtime on CN instance in the upcoming maintenance window

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