Partially — Viedoc is reporting degraded service.

Where does Uptimus get the official Viedoc status?

Uptimus reads the official Viedoc status source and normalizes its incidents, maintenance windows and component states. The links below let you verify the provider information directly. Viedoc Status Page: https://status.viedoc.com Viedoc Home Page: https://www.viedoc.com

Viedoc says it is up, but I am having issues. What could be wrong?

The official page may not yet reflect a new incident, the problem may affect only a small group of accounts or one region, or it may be local to your device, network, software or ISP. Check the affected components and community reports above, test another connection or device, and contact Viedoc support if the problem continues.

How can I check whether Viedoc is having issues?

Compare the normalized status and recent incidents on this page with the official provider source. Uptimus keeps official component changes, maintenance, community reports and recent incident details together so you can distinguish a broad outage from a local problem.

How to get notified about Viedoc outages?

Add Viedoc to your Uptimus workspace, then choose the event types and delivery channels you want to use. Depending on your plan and configuration, alerts can be sent by email, push, webhook or configured integrations for major outages, smaller issues, maintenance and recovery. If Viedoc exposes components, you can monitor all of them or restrict official alerts to the products your team uses.

Last checked Oct 27, 12:22 AM UTC

Viedoc status

eClinical data management for clinical research and necessary treatments.

Experiencing an issue?

Is Viedoc down?

Degraded performance

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Latest activity

Last 24 hours

Official status checked
Viedoc is experiencing issues
Official provider status
Oct 27, 12:22 AM UTC
Official incident active
Information regarding the PHP vulnerability (php2shell) — Status: Informational, no impact We are aware of the recently disclosed PHP vulnerability known as “php2shell” (CVE-2026-109618 and CVE-2026-109619). We have assessed the vulnerability and can confirm that it does not affect the Viedoc Suite. No action is required from our customers, and there is no impact on the availability, security or integrity of your data. We continue to monitor the situation as part of our standard security processes. If anything changes, we will update this notice.
Official provider status
Oct 21, 4:25 PM UTC

Viedoc outage reports

0 individual report entries in the last 24 hours. This list includes legacy imports; external source aggregates are shown in the chart.

No recent outage reports

No community outage reports have been submitted for this service in the last 24 hours.

Viedoc outage map

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Viedoc outage map

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Viedoc status history

Official status observations, not measured service uptime.

Viedoc components

Component name	Status
Viedoc 4 - China — Main portal (clinic/admin/designer) status	Up
Viedoc 4 - Europe — Main portal (clinic/admin/designer) status	Up
Viedoc 4 - Japan — Main portal (clinic/admin/designer) status	Up
Viedoc 4 - US — Main portal (clinic/admin/designer) status	Up
Viedoc 4 - Europe — Subject portal (ViedocMe) status	Up
Viedoc 4 - US — Subject portal (ViedocMe) status	Up
Viedoc 4 - China — Subject portal (ViedocMe) status	Up
Viedoc 4 - Japan — Subject portal (ViedocMe) status	Up
Viedoc 4 - Japan — Application programming interface (API) status	Up
Viedoc 4 - China — Application programming interface (API) status	Up

Viedoc incident history

Official incidents, early warnings and community reports are identified separately. Early warning history covers only the last 24 hours. Dates use your time zone.

View more history

Incident name	Duration	StartedUTC	Acknowledged	Severity
Official statusMonitoring	127h 59mOngoing	Oct 21, 20264:25 PM UTC	Yes	Unknown
Official statusResolved	66h 18m	Sep 8, 20262:07 PM UTC	Yes	Minor
Official statusResolved	0m	Sep 4, 20263:00 PM UTC	Yes	Minor
Official statusResolved	1h 27m	Aug 17, 20269:54 AM UTC	Yes	Major
Official statusResolved	4h 59m	Jul 29, 202612:07 PM UTC	Yes	Major
Official statusResolved	156h 2m	Jul 9, 20269:40 PM UTC	Yes	Unknown
Official statusResolved	160h 8m	Jun 10, 20266:32 PM UTC	Yes	Unknown
Official statusResolved	1h 11m	Jun 3, 202612:12 PM UTC	Yes	Minor

Community Discussion

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About Viedoc monitoring on Uptimus

Uptimus monitors Viedoc through its official status source and normalizes published incidents, maintenance windows and component health into one consistent service status.

This page currently includes 29 monitored components, 50 indexed incidents, 56 maintenance windows and 6 days of known history.

Uptimus is an independent monitoring service and is not affiliated with Viedoc. A healthy status does not guarantee that every user, device or region is unaffected.

How Uptimus monitors Viedoc

Get notified when Viedoc or one of its monitored components reports a major outage or another critical service disruption. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations. The available history contains 50 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Information regarding the PHP vulnerability (php2shell)”.

Get notified about degraded performance, partial impact and smaller incidents that do not represent a complete outage. Uptimus currently tracks 29 Viedoc components: Main portal (clinic/admin/designer), Main portal (clinic/admin/designer), Main portal (clinic/admin/designer), Main portal (clinic/admin/designer). Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Scheduled maintenance

Planned work published by the official provider.

Scheduled Maintenance – Training Environment (Europe – France)
Resolved
The scheduled maintenance has been completed.
Started Oct 13, 2026, 06:00 AM UTC · Resolved Oct 13, 2026, 07:00 AM UTC
Planned downtime on CN instance in an upcoming maintenance window
Resolved
The scheduled maintenance has been completed.
Started Jun 6, 2026, 09:00 AM UTC · Resolved Jun 6, 2026, 10:00 AM UTC
Planned downtime on CN instance in an upcoming maintenance window
Resolved
The scheduled maintenance has been completed.
Started Aug 30, 2025, 09:00 AM UTC · Resolved Aug 30, 2025, 10:00 AM UTC
Unplanned downtime on EU eTMF instance to address performance issues
Resolved
The scheduled maintenance has been completed.
Started Jul 24, 2025, 12:30 PM UTC · Resolved Jul 24, 2025, 01:00 PM UTC
Planned downtime on EU instance in an upcoming maintenance window
Resolved
The scheduled maintenance has been completed.
Started May 31, 2025, 06:00 AM UTC · Resolved May 31, 2025, 06:47 AM UTC
Planned downtime on JP instance in the upcoming maintenance window
Resolved
The scheduled maintenance has been completed.
Started May 17, 2025, 07:00 AM UTC · Resolved May 17, 2025, 08:00 AM UTC
Planned downtime on US instance in the upcoming maintenance window
Resolved
The scheduled maintenance has been completed.
Started May 17, 2025, 06:00 AM UTC · Resolved May 17, 2025, 07:00 AM UTC
Planned downtime on EU instance in upcoming maintenance window
Resolved
The technical upgrades are now completed on the EU instance and the system is now operating as expected again. Total downtime lasted between 07:45 - 08:22 CEST.
Started Sep 28, 2024, 05:45 AM UTC · Resolved Sep 28, 2024, 06:29 AM UTC

Maintenance notifications

Receive alerts when Viedoc publishes planned, scheduled or active maintenance affecting the service. Uptimus has indexed 56 maintenance windows from the available Viedoc history. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Recovery notifications

Know when Viedoc or an affected component returns to healthy operation after an issue or outage. The current page contains 6 days of known status history, while resolved events remain available for later review. Alerts can be routed through the notification channels enabled for your workspace, including email, push and configured integrations.

Status messages

Uptimus stores the incident headline published by Viedoc and presents it with the normalized service status. The available history contains 50 indexed incidents, giving each alert context beyond the current status. A recent indexed incident was “Information regarding the PHP vulnerability (php2shell)”.

Status details

Incident and maintenance updates are preserved so you can follow investigations, mitigations and recovery progress. A recent official update preserved by Uptimus reads: “Status: Informational, no impact We are aware of the recently disclosed PHP vulnerability known as “php2shell” (CVE-2026-109618 and CVE-2026-109619). We have assessed the vulnerability and can confirm that it does not affect the Viedoc Suite. No action is r…”.

Component status filtering

Choose all components or only the Viedoc products you use. Official alerts then respect that component selection. Uptimus currently tracks 29 Viedoc components: Main portal (clinic/admin/designer), Main portal (clinic/admin/designer), Main portal (clinic/admin/designer), Main portal (clinic/admin/designer). Filtering changes which official alerts are delivered; it does not remove the provider's events from the public history.

Fair questions, straight answers.

Comparison

Uptimus vs Downdetector for Viedoc

Downdetector public pages are led by user reports. Uptimus combines community activity with official provider incidents, maintenance windows and component health when the source publishes them.

Uptimus vs Downdetector for Viedoc
Comparison criteria	Uptimus	Downdetector
Community outage reports for Viedoc	Included	Included
Adaptive baseline that separates isolated reports from wider disruption	Included	Included
24-hour report activity and regional outage view	Included	Included
One workspace for websites, provider status pages, Steam games and Android apps and games	Included	Separate product
Email, push and webhook alerts from the same workspace	Included	Separate product
Official incident updates and status timeline for Viedoc	Included	User-report led
Component health and maintenance windows kept separate	Included	Limited on public pages

IncludedUser-report led · Limited on public pagesSeparate product

The official status page for Viedoc reports normal operation. An unresolved official incident is listed: “Information regarding the PHP vulnerability (php2shell)”. 0 reports were recorded for Viedoc in the last 24 hours. Last official check: Oct 27, 12:22 AM UTC.

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